Application Maintenance

The complex IT environment constantly changes and often confronted with upgrades and expansions. In such a scenario, it becomes a herculean task for you to manage IT applications to power your business. It is critical for enterprises to improve their operational efficiency in order to keep pace with the constant industry changes. SemanticSpace understands the challenges of IT Managers. It can be difficult to deliver operational excellence and leverage efficiencies when relying on technical specialists, working in small teams, to deliver day-to-day service. Moreover, maintaining applications is a resource intensive task that demands a lot of resources for routine activities. Outsourcing all your IT application maintenance & support to SemanticSpace allows you and your staff to concentrate on your core business goals and strategic areas of revenue generation.

SemanticSpace has strong history of managing mission-critical applications and has demonstrated success in reducing day-to-day support costs and in meeting and surpassing service level agreements. We provide a comprehensive and flexible array of support agreements tailor made to your firm's requirements. We combine our unmatched experience of over a decade in maintaining mission critical applications for our fortune 2000 customers, our unique real time application lifecycle management suite (PPM Studio) for effectively managing the entire engagement.

We follow a systematically phased approach resulting in rapid problem identification and solutions. This also helps in preventing future problems and improving the functionality and further assists with application enhancement. Our blended-shore engagement models ensure a smooth transition with the benefit of having a trusted and capable partner constantly by your side managing your requirements effectively. Our Service Level Agreements (SLAs) are tailor made, well-defined, enabling optimal operational performance. With a seamless interface between service desk and application support services, our professionals remain highly disciplined and responsive to client needs.

We provide end-to-end maintenance services as part of our standard support service packages as outlined below; however, we do recognize your unique needs and also offer customized support service program apart from the standard package.